Refund policy

Last updated: October 20, 2026

All sales are final

We do not accept returns or exchanges, and we do not offer refunds for change of mind. Please check your option and shipping address before you order.

Damaged or wrong item

If your order arrives damaged, or you received the wrong item, we will send you a new one at no cost. Email us at support@littleflockcharms.com within 14 days of delivery with your order number and a photo of the item, and we will take care of it. You do not need to send anything back.

Lost packages

If your tracking has not updated for 30 days, or it shows delivered and you cannot find it, email us and we will help you sort it out.

Questions

Email support@littleflockcharms.com and we will get back to you.